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"Those guests that want to leave will and those that want to stay will. That's just the nature of the business. We retain about 50% of the clients on the average. It doesn't seem to me that people follow stylists like they used to. They are…"
Mike & Mindy Kramer replied to Wendy Cooper's discussion '2 Booth renters leaving the salon'"Any time someone gives a notice we cut our losses immediately. There is just to much tension and negativity going on. and the threat of taking guests. and like someone else said you will be surprised at how much you will learn after they leave."
Mary & Scott Randolph replied to Cari K Johnson's discussion 'FRONT DESK DR>'"Hi Cari,
We implemented the Front Desk Dr at both of our salons in 2009 as a way to compliment the summit tracking the stylists were doing. The benefits of this system have proven out to do the following for us:
Front…"
mark davis replied to Wendy Cooper's discussion '2 Booth renters leaving the salon'"Im not sure if i agree with your reply,s #1 IF you have them leave immedietely.. what will happen to the customer base of those stylists.. most salon say they dont know where they went..usually alienating the client negatively toward the…"
Kim murrelle posted a status"hi everyone
i am about to open a salon do feel that going to hair show is worth it"
Jacqueline Capatolla posted a blog postSHEAR DREAMS!
This industry is one that is very rewarding ...everyday we have the opportunity to make our clients feel better about themselves, we help them to have more conference and self love ! It's so much more than just a good haircut , it about our clients looking in that mirror and seeing themselves in a new way. As stylist we create an image for our clients and we should be very excited and proud of are ability to do so!Live your dreams ...until next time!Jacqueline…See More
A blog post by Marc Rockquemore was featuredWhen is the Right Time to Expand?
When is the Right Time to Expand? If you are a salon and spa owner like me, once you’ve experienced a certain amount of sustained success, it’s only a matter of time until the conversation turns to opening a second location! If you’re motivated by a second income stream (diversification), or eager to take…See More
FRONT DESK DR>
Have any of you gone to the Front Desk Dr.? How has this worked in your salon? What are the benefits??See More
Elizabeth Hohenstein replied to Wendy Cooper's discussion '2 Booth renters leaving the salon'"Just think of it this way... Would they keep you around?? It doesn't matter their situation just yours :)"
Shannon Howell replied to zebrina looney's discussion 'Marketing a New Salon'"In addition to referral programs, we've found that online advertising is key to marketing success. Having a well-organized, visually pleasing website that has up-to-date service and product information is really important. Making sure that your…"
Markie replied to Joseph Atang's discussion 'Anyone Using Salon Iris ?'"I used iris and never was able to get the right reports :("
Markie replied to Wendy Cooper's discussion '2 Booth renters leaving the salon'"terminate them... Hanging around for 30 days will only add more drama and maybe give your other staff negative feelings and give them ideas to leave... "
Markie replied to Markie's discussion 'Salon Chores'"Creative verbage I think can be helpful at times I didn't actually label it Chore Chart I just said Salon duties. It has been working perfectly though myself or my 2 front desk girls sign off on their chore when it is finished. Today a group of…"
Wendy Cooper replied to Wendy Cooper's discussion '2 Booth renters leaving the salon'"Ya you are both right being nice in this situation gets you no where!!! They don't have a space to lease in the salon they are moving to until June but I guess that's not my problem. Toxic is the best word to describe their…"
Helpdesk shared a video "When's the Busy Bus Coming?" from Michael Cole
What are your thoughts? Leave a comment here:
Discussions
FRONT DESK DR>
Started by Cari K Johnson in Education & Training. Last reply by Mary & Scott Randolph 13 hours ago. 1 Reply 0 Promotions
Have any of you gone to the Front Desk Dr.? How has this worked in your salon? What are the benefits??Read more →
2 Booth renters leaving the salon
Started by Wendy Cooper in General Salon Business Discussions. Last reply by kat 12 hours ago. 8 Replies 1 Promotion
I have owned my salon for 8 years. I have been a Summit salon for almost a year. We are doing well with the program as we have now 9 booth renters 5 commission stylist and 3 associates. Through my 8 years I have had minimal turn over, majority of…Read more →
Help Hiring for brand new salon!!
Started by Erik A in General Salon Business Discussions. Last reply by Jackie Buckler May 18. 1 Reply 0 Promotions
We are opening a new salon in about 3 weeks(currently building out). We are starting with 6 chairs and expanding to 8 in the future. The problem we have is hiring new talent. I have not been to a Summit yet, I found out about it a little too late…Read more →
Booth renters
Started by sharlena in Education & Training May 17. 0 Replies 0 Promotions
How do u charge your leasing stylistfor deep conditioner? Or is shampoo and cond. includedRead more →
Prom Season is almost here!
Started by Summit Salon Community Help Desk in Education & Training May 15. 0 Replies 0 Promotions
So, prom season is quickly approaching! what are you and your salon/spa doing to drive the prom crowds into your salon? any special promotions? how are you marketing to these clients?And also, what are you doing in your salon to ensure you have the…Read more →
Sharing Stations
Started by Kim T in General Salon Business Discussions. Last reply by Kim T May 21. 2 Replies 0 Promotions
We currently share most of our stations between stylists. We are thinking about removing the current stations for a more streamlined look. We are considering a rolling (and locking) cart for each stylist to make sharing easier.Do any of you have…Read more →
Stylists having their hair done
Started by Markie in General Salon Business Discussions. Last reply by Angela Zuccaro May 17. 6 Replies 0 Promotions
When is the best time for them to have their own hair done and how much do you have your stylists pay? All my stylists are on commission.Read more →
Salon Chores
Started by Markie in General Salon Business Discussions. Last reply by Markie on Friday. 6 Replies 0 Promotions
All of my stylists as well as myself (owner/stylist) stay very busy. Everyone complains that the salon gets too messy yet no one seems to clean up after themselves. At meetings or during one on ones we discuss this and everyone is on the same page…Read more →
New Talent Special !
Started by Rojie Barclay in Marketing Your Salon May 4. 0 Replies 2 Promotions
Level one stylists New Talent Special monday tuesday wednesday cut color & style for 49.95And most everyone left the salon with foils and retail too really perkin up business for our new staff members! Whaa whoo ! Alot more emty books :-)Read more →
Top Stylist also being a manager
Started by Summit Salon Community Help Desk in General Salon Business Discussions. Last reply by Giovanny Andrade May 3. 1 Reply 0 Promotions
Alyssa posted on her status a few days ago, "How do people feel about a top stylist also being a manager?" I wanted to post as a discussion as I thought it was a great question. What do you think? Have you had this experience? Were you that top…Read more →
With engaging style and creative vision, Marc Rockquemore empowers salon owners by providing them with exciting and resourceful marketing ideas to build their businesses and increase their client base! His energetic and charismatic personality bring an innovative, fun and understandable approach that makes salon marketing inspiring.
The Summit Salon Marketing Master Series
or send your question to the Summit Salon Helpdesk, by Clicking Here.
Blog Posts
When is the Right Time to Expand?
Posted by Marc Rockquemore on May 21, 2012 at 8:00pm 0 Comments 0 Promotions
Pinterest...it continues to grow...it could help your salon or spa grow too!
Posted by Chris Richards on April 30, 2012 at 11:30am 0 Comments 0 Promotions
Networking with Your Local Chamber of Commerce
Posted by Marc Rockquemore on April 30, 2012 at 8:59am 0 Comments 0 Promotions
It’s Not Too Late to Reinvent Your Marketing Mix for 2012
Posted by Marc Rockquemore on April 17, 2012 at 9:00am 0 Comments 1 Promotion
Internal Marketing: The Turn Away Guest
Posted by Marc Rockquemore on April 2, 2012 at 4:48pm 0 Comments 1 Promotion
Monthly Brainstorming Sessions with Your Entry Level and Level 1 Stylists
Posted by Marc Rockquemore on March 19, 2012 at 4:30pm 0 Comments 0 Promotions
A New Opportunity to Better Market Your Salon...the Facebook Timeline Update
Posted by Chris Richards on March 15, 2012 at 10:06am 0 Comments 1 Promotion
Do You Use Social Media to Recruit at your Salon?
Posted by Chris Richards on February 29, 2012 at 10:30am 0 Comments 0 Promotions
Leadership: by Coach Tony Dungy
Posted by Marc Rockquemore on February 20, 2012 at 8:18pm 0 Comments 1 Promotion
Have you heard of Pinterest?
Posted by Chris Richards on February 12, 2012 at 3:30pm 4 Comments 1 Promotion
3 Key Ways to Track your Salon Facebook Page's Impact & Success
Posted by Chris Richards on February 3, 2012 at 11:30am 1 Comment 0 Promotions
The Salon Today 200 (ST200)
Posted by Marc Rockquemore on February 2, 2012 at 7:50am 0 Comments 0 Promotions
QR Codes and Your Salon
Posted by Chris Richards on January 12, 2012 at 10:39pm 0 Comments 0 Promotions
Recognize & Feature Your Employees Using your Salon's Facebook Page!
Posted by Chris Richards on December 20, 2011 at 2:00pm 0 Comments 0 Promotions
Non-Compete Agreements
Posted by Marc Rockquemore on December 12, 2011 at 9:52am 0 Comments 0 Promotions
Groups
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Summit Salon Graduates
47 members
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SSBC Consultants
17 members
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Matrix
9 members
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Mary Kate & Company
6 members
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Bushwackers Salon
3 members
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Ta-Dah! Hair and Nail St…
2 members
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Shagz A Salon
2 members
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