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' Last updated by Chris Richards Aug 26, 2010.

Join other Salon Owners, Spa Managers, Hair Stylists & Service Providers in growing their salon business on the Summit Salon Community.


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Profile IconMichael Cole - Step Up via Facebook

It’s true: we get more of whatever good we are grateful for and it’s equally true that we lose whatever good we‘ve been taking for granted. To take money for granted is to spend it carelessly. To take clients for granted is forgetting to thank them for supporting us. To take loved ones for granted is neglecting to show appreciation for staying with us in good times and bad. It’s too damn easy to stop the flow of good by going unconscious, getting complacent and…

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Summit Salon Community Help Desk posted a video

Learn What Redken's New Blur Hair Color Technique Is All About

Learn about Redken's new blur hair color technique from its founders, Justin Issac (Redken artist), Chiala Marvici (Redken artisit) and Tracey Cunningham (Re...
3 hours ago
Chris Richards posted a photo

We've always done it that way...

Beware... Always know why you are doing things the way you are, if you don't know why, find out and make sure it makes sense!
3 hours ago
Profile IconMichael Cole - Step Up via Facebook

At the end of talk I gave last week someone asked me if I was ‘religious’. My answer was: ‘I'm probably more spiritual than religious’. Her response was: ‘Aren’t they the same?’ While there commonalities in both I think there's a difference between the two. Religious people tend to have a fear of going to hell – those that are spiritual have been there. I am one who's been there and became spiritual as a result of it. As for…

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Profile IconMichael Cole - Step Up via Facebook

One of the most important awareness you will ever develop is the awareness to NOT believe in and identify with another person’s bad opinion or judgment of you. Other people’s negative opinions and judgments of you are nothing more than their own bad ideas of who they believe you are. And just because they believe that crap doesn’t make it true! BUT the moment you begin believing in another person’s crappy idea of who you are you immediately start seeing yourself as…

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Kathy Chester is now a member of Summit Salon Community
Profile IconMichael Cole - Step Up via Facebook

Quit and stay says: “I’ve quit working for this company a long time ago, I just haven’t left yet!” or “I’ve quit this relationship a long time ago, I just haven’t left yet.” Quit and stay is a hell of a dilemma because what it really says is: “I’ve long since lost my willingness to care about this job or this relationship BUT I lack the willingness to disobey the fear of leaving to seek something new. Fear of going into the unknown…

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Chris Richards posted a blog post

All The Ways Exercise Makes Us Happier

All The Ways Exercise Makes Us HappierI'm straying away from my usual technology and social media posts again this time, and posting about 'Living Better'.Below is a great infographic, which shows the importance of exercise in our life in order to better our well being.Sure, exercise is good for your body, but did you ever think about how it could boost your mood?Happify, a website dedicated to helping people…See More
Profile IconMichael Cole - Step Up via Facebook

There’s a slogan in one of my spiritual communities that reads: We’re as sick as our secrets. Secret is a word used to describe a destructive habit be it their own or someone else's that people work at trying to cover up. The more destructive the habit - the more lies a secret holder needs to tell to keep the habit a secret. And of course the more lies one tells to cover up their secret the sicker they become. To lie is to deny a problem and so long as one stays in…

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Profile IconMichael Cole - Step Up via Facebook

Most people are not who they think they are. Most people are who other people think they are. So here is an even bigger question that begs to be asked: Who are the people in my life who I’m influenced by the most? What do they have me thinking and believing about MYSELF? How do they have me feeling about MYSELF? More importantly, what kind of life have I created for MYSELF as a result of it? The million dollar question: Is that ok? For those with the courage to think less about what…

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Profile IconMichael Cole - Step Up via Facebook

If you're walking through some of the “stuff” that comes with life and as a result it’s left you with a huge loss of courage and faith, know that you're not alone and that this too shall pass because it always does. Sooner or later, you'll be recovered and restored and later will come sooner than you think. In the mean time I’m lending you some of my courage and faith until you get yours back. When yours does return, you can pay me back by lending yours…

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Profile IconMichael Cole - Step Up via Facebook

Most of the things in our life that we let go of have our claw marks all over them. In other words ‘Life’ take things from us in spite of our attempts to keep them from going away. That is of course until it becomes apparent that we have no choice but let go and move on only then are we able to do so. Regardless of if it’s the loss of a job in our money life or the loss of a relationship in our emotional life sometimes ‘Life Happens’. For those who are in…

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Helpdesk shared a video from Crystal Focus on Front Desk Budgeting Guidelines for a small salon



Introducing Summit Program to older stylists

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 12. 2 Replies

What is the best way to introduce the level system to older stylists. Our level 1 stylists are charging more for their service than stylists who have 30+ yrs. experience. The owner of the salon is having a hard time explaining to them why they have…Read more →

welcome package

Started by James/Kerri Trammel in Marketing Your Salon. Last reply by Michael Nikolas Sep 11. 3 Replies

does anyone have a welcome package for new guests they would like to share? I took a horrible picture at summit and cant read the words. oops. Read more →

Question about leveling

Started by Samantha in General Salon Business Discussions. Last reply by Samantha Sep 8. 2 Replies

Hello i am currently a stylist who works in a salon that uses the level system and from my understanding to level up you have to hit the numbers of the level above you on a average of 3 months to level to the next level. Ex if you are a level one…Read more →

associate program

Started by Lorraine Aprile in Education & Training. Last reply by Michael Nikolas Sep 7. 2 Replies

Hi I have two new associates , I want to attend the associate seminar  in November ,  would anyone advise I take my associates to the seminar so they understand the program better , and my stylists who are not yet ready for an associate ? I am…Read more →

Service menus

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 1. 2 Replies

How is everyone creating their level system service menus. Are you including just a range or the specific prices of each level stylist?

Creative Promotions

Started by Leah Lucas in General Salon Business Discussions Aug 5. 0 Replies

Promotions should run every 2 months and be displayed separately from the regular retail shelving.  It should stand out- use different types of signage and show the great savings the guests will receive. Advertise with signs at the stations,…Read more →

Reserving Your Success

Started by Sharon Dolan Meier in Education & Training Jul 30. 0 Replies

Did you know that 20% of the guest you re book will cancel?Yes! In order to get 50% of your guest to reserve their next appointment the following month, you must rebook 70% of your guest this month.Did you know that by reserving appointments 6 weeks…Read more →

Tags: Cole, Michael

Salon Scorecard

Started by Deb McMahan in Business Building Tools Jul 17. 0 Replies

Do you ever ask yourself what is wrong with my salon business? Why am I not getting ahead? What do I do?  Where do I start?  Who do I ask?  SSBC can help by completing a complementary Salon Scorecard. This diagnostic tool provides a snapshot of your…Read more →

Does anyone have a company that writes brochures?

Started by Nick scamuffa in Marketing Your Salon. Last reply by Kara Mayes Jul 8. 1 Reply

I am looking for a company to write our brochure. I have a graphic designer but I have been looking for someone to actually write a professional brochure out for us. Any suggestions would be great.Read more →

Tags: marketing, print, brochure

Dogs in Salon

Started by Stacy Ritchie in General Salon Business Discussions. Last reply by Nicole Okun Aug 27. 1 Reply

A client came in today with her little dog. Our policy is no dogs unless they are service dogs. Can't have everyone bringing their dogs. I quietly approached her as she entered and quietly told her dogs were not allowed.  She got upset, yelled at…Read more →





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With engaging style and creative vision, Marc Rockquemore empowers salon owners by providing them with exciting and resourceful marketing ideas to build their businesses and increase their client base!


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