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' Last updated by Chris Richards Aug 26, 2010.

Join other Salon Owners, Spa Managers, Hair Stylists & Service Providers in growing their salon business on the Summit Salon Community.


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Profile IconMichael Cole - Step Up via Facebook

There are really only two emotions that empower us with enough courage to do whatever it takes to clean up any financial or emotional messes we’ve gotten ourselves into: divine inspiration and human desperation. The only true difference between the two is that human desperation is really divine inspiration tainted with fear. This is why whenever you get desperate enough to finally do what it takes to clean up a mess, your fears get purified, your desperation turns to inspiration, and…

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Profile IconMichael Cole - Step Up via Facebook

One of the most powerful ways to begin cleaning up high-maintenance relationships be they personal or professional is by learning to set healthy boundaries. Setting healthy boundaries is also one of the greatest acts of self-care. Nothing fosters healthier self-worth like setting healthy boundaries with high-maintenance people. A boundary is a new line over which you will no longer allow another to cross. Setting boundaries teaches people to honor their relationship with you by treating…

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Profile IconMichael Cole - Step Up via Facebook

Watch out for this form of negativism and avoid entering into relationships with those afflicted with it Its called Exceptional-ism; the tendency to foolishly believe that I can be the exception to the rule and not suffer the consequences of breaking them. I want to spend as much money as I want on whatever the hell I want without being burdened with a shitload of credit card debt I want better relationships with people I care deeply without having to spend the time it takes to have…

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Profile IconMichael Cole - Step Up via Facebook

As I’m learning to be less judgmental of myself, I’m less affected by the judgments of others. As I’m learning to dial down on my tendency to mercilessly criticize myself for my personal failings, inadequacies and mistakes, I am less affected by other people’s criticisms of me as well. Such learning is called self-compassion and with it comes personal freedom. And while such learning is painstaking, the benefits I’m receiving are worthy of the effort to attain…

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A blog post by Chris Richards was featured

Where to Advertise for the Holiday Season

Here we are, starting October! Wow, where did the summer go! I’m sure by now you are in planning mode for your salon for quarter 4 & the busy holiday season. You have talked to your staff about getting their clients pre-booked, prepared them to ask clients about gift cards for their friends and family, and probably even booked your holiday staff party.…See More
19 hours ago
Profile IconJune K. Binder and Madonna Cardillo joined Summit Salon Community
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Theresa Nguyen shared Chris Richards's blog post on Facebook
23 hours ago
Profile IconMichael Cole - Step Up via Facebook

Be observant of people plagued with pessimism. There is much you can learn from them. Pessimism is a mental virus characterized by the debilitating tendency to think negatively about life and to expect the worst. Carriers of pessimism are lost souls who on a daily basis unknowingly use the creative power of their own thinking to continually worsen their own conditions. Pessimism condemns the sufferer to a miserable life. Until the sufferer wakes up and breaks out of the spell of pessimism,…

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Profile IconMichael Cole - Step Up via Facebook

I was guided to do a post on a picture my friend Ginger Boyle put on her FB page in memory of her beloved dog. One of the most profound losses in my life was the passing of my dog Marley in 2006. My grief over his loss transcended the passing of some of my closest family members rest their souls. And I think it’s because Marley’s love for me was unconditional, which is the most divine of all forms of love. It’s no coincidence that dog is God spelled backward. Every…

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Profile IconMichael Cole - Step Up via Facebook

There's nothing more vital to your self self-worth, personal wholeness and financial health than staying detached from the liars in your life who are hell-bent on getting you to believe that you lack the intelligence, strength and worthiness to have an extraordinary life. Notice that I said detached from – I did not say argue with. To argue with a liar is to empower their lies to corrupt your self-worth and sabotage your wealth. Detaching from liars and attaching to those who…

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Profile IconMichael Cole - Step Up via Facebook

Whenever we start a ‘new chapter’ in our life be it a new relationship in our personal life or a new job in our work-life, for it to have the highest chance for greater success we must be sure we end the ‘old chapter’ by giving up and letting go of any regrets or resentments that we may still be hanging onto and here’s why: Incomplete endings inhibit new beginnings. And nothing keeps an ending incomplete or inhibits a new beginning than hanging onto regrets…

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Profile IconMichael Cole - Step Up via Facebook

Saying no without feeling guilty to people in your life that depend on you more than they should, is an extraordinary strength to possess and is worth whatever pain you have to go through to develop it. Saying no and not changing your mind is the on ramp to breaking free from the incessant demands of people who seek to control your decisions and govern your emotions. As you progress in developing this life-changing strength those in your life who overly depend on you to take care of them…

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Helpdesk shared a video from Crystal Focus & Sam Villa on Why Taking New Guests On a Salon Tour Is Great For Business



Introducing Summit Program to older stylists

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 12. 2 Replies

What is the best way to introduce the level system to older stylists. Our level 1 stylists are charging more for their service than stylists who have 30+ yrs. experience. The owner of the salon is having a hard time explaining to them why they have…Read more →

welcome package

Started by James/Kerri Trammel in Marketing Your Salon. Last reply by Michael Nikolas Sep 11. 3 Replies

does anyone have a welcome package for new guests they would like to share? I took a horrible picture at summit and cant read the words. oops. Read more →

Question about leveling

Started by Samantha in General Salon Business Discussions. Last reply by Samantha Sep 8. 2 Replies

Hello i am currently a stylist who works in a salon that uses the level system and from my understanding to level up you have to hit the numbers of the level above you on a average of 3 months to level to the next level. Ex if you are a level one…Read more →

associate program

Started by Lorraine Aprile in Education & Training. Last reply by Michael Nikolas Sep 7. 2 Replies

Hi I have two new associates , I want to attend the associate seminar  in November ,  would anyone advise I take my associates to the seminar so they understand the program better , and my stylists who are not yet ready for an associate ? I am…Read more →

Service menus

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 1. 2 Replies

How is everyone creating their level system service menus. Are you including just a range or the specific prices of each level stylist?

Creative Promotions

Started by Leah Lucas in General Salon Business Discussions Aug 5. 0 Replies

Promotions should run every 2 months and be displayed separately from the regular retail shelving.  It should stand out- use different types of signage and show the great savings the guests will receive. Advertise with signs at the stations,…Read more →

Reserving Your Success

Started by Sharon Dolan Meier in Education & Training Jul 30. 0 Replies

Did you know that 20% of the guest you re book will cancel?Yes! In order to get 50% of your guest to reserve their next appointment the following month, you must rebook 70% of your guest this month.Did you know that by reserving appointments 6 weeks…Read more →

Tags: Cole, Michael

Salon Scorecard

Started by Deb McMahan in Business Building Tools Jul 17. 0 Replies

Do you ever ask yourself what is wrong with my salon business? Why am I not getting ahead? What do I do?  Where do I start?  Who do I ask?  SSBC can help by completing a complementary Salon Scorecard. This diagnostic tool provides a snapshot of your…Read more →

Does anyone have a company that writes brochures?

Started by Nick scamuffa in Marketing Your Salon. Last reply by Kara Mayes Jul 8. 1 Reply

I am looking for a company to write our brochure. I have a graphic designer but I have been looking for someone to actually write a professional brochure out for us. Any suggestions would be great.Read more →

Tags: marketing, print, brochure

Dogs in Salon

Started by Stacy Ritchie in General Salon Business Discussions. Last reply by Nicole Okun Aug 27. 1 Reply

A client came in today with her little dog. Our policy is no dogs unless they are service dogs. Can't have everyone bringing their dogs. I quietly approached her as she entered and quietly told her dogs were not allowed.  She got upset, yelled at…Read more →





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With engaging style and creative vision, Marc Rockquemore empowers salon owners by providing them with exciting and resourceful marketing ideas to build their businesses and increase their client base!


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