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' Last updated by Chris Richards Aug 26, 2010.

Join other Salon Owners, Spa Managers, Hair Stylists & Service Providers in growing their salon business on the Summit Salon Community.


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Profile IconMichael Cole - Step Up via Facebook

Hurt people hurt people. Those with the tendency of hurting others are people who have yet to heal their own past hurts. This self-sabotaging tendency can become a vicious cycle/downward spiral of broken relationships, financial failure and personal ruin. Admitting that one is plagued with this tendency is the first movement towards ending it. The second is to hang out with those who have been healed of such. After all, healed people heal people. And for those with the courage to do so OMG…

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Profile IconMichael Cole - Step Up via Facebook

Avoid getting too close to crazy-makers lest they make you crazy! Crazy-makers have the cunning ability to make you doubt your own sanity because they constantly change the requirements for what they want from you. They are charmingly persuasive and enormously destructive people that are long on problems and short on solutions. They always need last minute help for “emergencies” regardless of what you have on your schedule. And they never take responsibility for their own…

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Profile IconMichael Cole - Step Up via Facebook

When’s it going change and get better? What’s “it”? “It’s” my mate! - “It’s” my kids! - “It’s” my freaking job! - “It’s” my freaking income! - Hell, “It’s” my whole freaking life! Here’s what I know about “It”: My “It’s” start changing for the better after I start changing for the better. Here’s what else I know about…

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Profile IconAlisha D. King, Ricky Lopez and Crystal Dietz joined Summit Salon Community
Profile IconMichael Cole - Step Up via Facebook

Sometimes the most loving thing one can do for those who are hell-bent determined to ruin their life is to stop interfering by bailing them out and stay out of their way so they can get the job done. To continue interfering is to only slow down the inevitable. Everyone eventually wakes up cleans up and lives right, if not in this lifetime, than in the next one. Such a stance is detaching with love. Doing it skillfully is the finest of arts and worthy of the pain of learning how. And for…

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Profile IconMichael Cole - Step Up via Facebook

Sometimes money problems have less to do with money and more to do with our need to feel important and using money to satisfy that need. Example: It’s slow in the salon, there’s nothing to do, I’m feeling unimportant (bored and depressed) so what do I do to feel important? I go somewhere and spend some money. Nothing provides temporary satisfaction to the need to feel important than spending money. We should be mindful to control this pestilent need and the impulse to…

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Profile IconMichael Cole - Step Up via Facebook

Here’s one of the OMG’s from yesterday’s teaching in Richmond hope you find it useful in your hour of need. Real Courage is the willingness to disobey the fearful self-talk that comes up in me when I’m about to take an action that would make my life better than it would have been. And for those with the readiness to demonstrate more of it OMG does the dynamite boom. like this 4 more #BGTD!

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Ricky Lopez promoted Katy Augustine's discussion Getting more business
Ricky Lopez promoted Katy Augustine's discussion Getting more business
Profile IconMichael Cole - Step Up via Facebook

It’s true: we get more of whatever good we are grateful for and it’s equally true that we lose whatever good we‘ve been taking for granted. To take money for granted is to spend it carelessly. To take clients for granted is forgetting to thank them for supporting us. To take loved ones for granted is neglecting to show appreciation for staying with us in good times and bad. It’s too damn easy to stop the flow of good by going unconscious, getting complacent and…

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We've always done it that way...

Beware... Always know why you are doing things the way you are, if you don't know why, find out and make sure it makes sense!


Helpdesk shared a video from Crystal Focus & Sam Villa on Why Taking New Guests On a Salon Tour Is Great For Business



Introducing Summit Program to older stylists

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 12. 2 Replies

What is the best way to introduce the level system to older stylists. Our level 1 stylists are charging more for their service than stylists who have 30+ yrs. experience. The owner of the salon is having a hard time explaining to them why they have…Read more →

welcome package

Started by James/Kerri Trammel in Marketing Your Salon. Last reply by Michael Nikolas Sep 11. 3 Replies

does anyone have a welcome package for new guests they would like to share? I took a horrible picture at summit and cant read the words. oops. Read more →

Question about leveling

Started by Samantha in General Salon Business Discussions. Last reply by Samantha Sep 8. 2 Replies

Hello i am currently a stylist who works in a salon that uses the level system and from my understanding to level up you have to hit the numbers of the level above you on a average of 3 months to level to the next level. Ex if you are a level one…Read more →

associate program

Started by Lorraine Aprile in Education & Training. Last reply by Michael Nikolas Sep 7. 2 Replies

Hi I have two new associates , I want to attend the associate seminar  in November ,  would anyone advise I take my associates to the seminar so they understand the program better , and my stylists who are not yet ready for an associate ? I am…Read more →

Service menus

Started by Dianne Caffrey in Education & Training. Last reply by Dianne Caffrey Sep 1. 2 Replies

How is everyone creating their level system service menus. Are you including just a range or the specific prices of each level stylist?

Creative Promotions

Started by Leah Lucas in General Salon Business Discussions Aug 5. 0 Replies

Promotions should run every 2 months and be displayed separately from the regular retail shelving.  It should stand out- use different types of signage and show the great savings the guests will receive. Advertise with signs at the stations,…Read more →

Reserving Your Success

Started by Sharon Dolan Meier in Education & Training Jul 30. 0 Replies

Did you know that 20% of the guest you re book will cancel?Yes! In order to get 50% of your guest to reserve their next appointment the following month, you must rebook 70% of your guest this month.Did you know that by reserving appointments 6 weeks…Read more →

Tags: Cole, Michael

Salon Scorecard

Started by Deb McMahan in Business Building Tools Jul 17. 0 Replies

Do you ever ask yourself what is wrong with my salon business? Why am I not getting ahead? What do I do?  Where do I start?  Who do I ask?  SSBC can help by completing a complementary Salon Scorecard. This diagnostic tool provides a snapshot of your…Read more →

Does anyone have a company that writes brochures?

Started by Nick scamuffa in Marketing Your Salon. Last reply by Kara Mayes Jul 8. 1 Reply

I am looking for a company to write our brochure. I have a graphic designer but I have been looking for someone to actually write a professional brochure out for us. Any suggestions would be great.Read more →

Tags: marketing, print, brochure

Dogs in Salon

Started by Stacy Ritchie in General Salon Business Discussions. Last reply by Nicole Okun Aug 27. 1 Reply

A client came in today with her little dog. Our policy is no dogs unless they are service dogs. Can't have everyone bringing their dogs. I quietly approached her as she entered and quietly told her dogs were not allowed.  She got upset, yelled at…Read more →





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Posted by Chris Richards on November 12, 2013 at 9:51am 0 Comments




With engaging style and creative vision, Marc Rockquemore empowers salon owners by providing them with exciting and resourceful marketing ideas to build their businesses and increase their client base!


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