When and how you pay a manager

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Permalink Reply by Jeanne Phares on February 14, 2012 at 9:14pm

We started off with a receptionist, then realized we needed a Salon Coordinator.  The Salon Coordinator is like an "assistant manager" -- she is not a hair stylist, she is a customer service, sales and administrative representative of the Salon.  I found someone who had been in busy bigger Salons so she was good at multi-tasking and lots of activity and then trainer her on the things that I want her to do.  In terms of Salary, she makes an hourly wage and product commission.  She has sale goals and re-booking goals, she gets paid to help the stylists close the deal.  I think I just google salon coordinator job description and used that as a launch point, then added in the sales and customer service.  I also took out the "sweeping/towels" etc. kind of work as she is seen by the stylists as the person who makes their schedule and gets clients in their chairs. 

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Permalink Reply by Misty DeMarre Burbridge on March 20, 2012 at 9:01am

We did the same.  We used to have our receptionist do towels sweep even shampoo at times.  We have changed that to makeing the front desk staff only responsible for the front desk.  It is not to say that every once in awhile they do help out withthe other but it is not in their job description.  We pay them hourly and have bonus goals that they can meet to make more money.  We basically use Kristi Venezula's model and it works.  Check it out. 

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